About Imodelcar.com
Buyer Protection
Let Us Help You
- When there is any problem of the goods you receive, please go into our “Member Center-Order Details-Questions” to submit to inform us. The form will be checked by our after sales service personnel, and you may receive the e-mail or be called for the good details. If our after sales service personnel does receive your goods within 20 days after the confirmation to the form, your application form will become incorrect. Please submit the form again if you have any problem.
- Email to order@imodelcar.com to apply
- Provide clear pictures of the item,label of logistics and write a brief reason for Return & Refund.
- We will solve the refund issue within 2 business days.
Reason | Condition | If You | You need | You will get |
Item is not as Described or is of Poor Quality | within 30 days after receipt of the parcel | Return& Refund | a. Return the itemb. Not Pay the Return Shipping Fee | Full Refund (Shipping Fee Included) |
Items is in Perfect Condition and You simply just don’t want the Item any more | a. The product has not been used and is in its original packagingb. within 30 days after receipt of the parcel | Return & Refund | a. Return the item in the condition, that won’t affect the reselling of the productb. Pay all the costs for the return of the product (including the logistics and all the possible taxes) | Full Refund |
Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller.
Reason | Condition | If You | You need | You will get |
Item is not as Described or is of Poor Quality | within 30 days after receipt of the parcel | Return & Refund | a. Return the item
b. Not Pay the Return Shipping Fee |
Full Refund (Shipping Fee Included) |
Exchange | a. Return the itemb. Not Pay the Return Shipping Fee | Receive Brand New item | ||
Items is in Perfect Condition and You simply just don’t want the Item any more | a. The product has not been used and is in its original packagingb. within 15 days after receipt of the parcel | Return & Refund | a. Return the item in the condition, that won’t affect the reselling of the productb. Pay all the costs for the return of the product (including the logistics and all the possible taxes) | Full Refund |