Refund & Return

Our website provides Imodelcar.com products and third-party seller products. The return and refund policy is different depending on the item belongs to imodelcar.com or the third-party seller.How to distinguish imodelcar.com products and third-party sellerproducts?The item below is provided by imodelcar.com: The item below is provided by the third-party seller:imodelcar.com Products Return Policyimodelcar.com offers returns and refunds formost items within 30 days of receipt of shipment. Most items follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’vehad it, and how the item was purchased.Return or Refund Items You Ordered

  • When there is any problem of the goods you receive, please go into our “Member Center-Order Details-Questions” to submit  to inform us. The form will be checked by our after sales service personnel, and you may receive the e-mail or be called for the good details. If our after sales service personnel does receive your goods within 20 days after the confirmation to the form, your application form will become incorrect. Please submit the form again if you have any problem.
  • Email to order@imodelcar.com to apply
  •  Provide clear pictures of the item,label of logistics and write a brief reason for Return & Refund.
  • We will solve the refund issue within 2 business days.
Reason Condition If You You need You will get
Item is not as Described or is of Poor Quality within 30 days after receipt of the parcel Return& Refund a. Return the itemb.  Not Pay the Return Shipping Fee Full Refund (Shipping Fee Included)
Items is in Perfect Condition and You simply just don’t  want the Item any more a. The product has not been  used and is in its original packagingb.  within 30 days after receipt  of the parcel Return & Refund a. Return the item in the condition, that won’t affect  the reselling of the productb.  Pay all the costs for the return of the product (including the logistics and  all the possible taxes) Full Refund

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller.

Reason Condition If You You need You will get
Item is not as Described or is of Poor Quality within 30 days after receipt of the parcel Return & Refund a. Return the item

b.  Not Pay the Return Shipping Fee

Full Refund (Shipping Fee Included)
Exchange a. Return the itemb.  Not Pay the Return Shipping Fee Receive Brand New item
Items is in Perfect Condition and You simply just don’t  want the Item any more a. The product has not been  used and is in its original packagingb.  within 15 days after receipt  of the parcel Return & Refund a. Return the item in the condition, that won’t affect  the reselling of the productb.  Pay all the costs for the return of the product (including the logistics and  all the possible taxes) Full Refund