Frequently Asked Questions

What payment methods can I use?
Currently imodelcar.com accepts PayPal as a method of payment. More payment options will be available on imodelcar in the future.

How do I track my order?
After the order is shipped out, the tracking number will be shown under MyAccount> My Orders> View Order Details . You can track your order on shipping company’s website with the tracking number provided.

When will I receive my order?
Generally,orders will be delivered within 3 – 15 working days.

How do I check the order status?
You will be able to check the status of your order under My Account > MyOrders> View Order Details.

Do you provide the tracking number?
After the order is shipped out, the tracking number will be shown under MyAccount> My Orders> View Order Details.

When will I receivemy refund?
The refund period for debit cards is 3-5 business days and credit cards is 10-30days.

How do I make a refund request?
If you wish to return the item, you may feel free to submit the return request under My Account< My Orders. We will solve the refund issue within 2 business days.

How long is the warranty?
imodelcar offers returns and refunds for most items within 30 days of receipt of shipment. Most items sold on imodelcar follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had it, and howthe item was purchased.