Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We shipped item via UPS, DHL, China Ems, etc

How Long Will it Take To Get My Package?

Delivery time may vary due to the customs laws of different countries, logistic arrangements, weather, and seasonal holidays. Usually, carrier services are faster than the postal service but may also be more expensive. If you have stricter time requirements and the seller offers various shipping services, we recommend that you choose a carrier service.

Generally, orders will be delivered within 3 – 60 working days.

How Do I Track My Order?

After the order is shipped out, the tracking number and tracking website will send to you via email.

Do I Need A Account To Place Order?

You can place orders directly without login. Registered as a member can enjoy customer service and using coupon.

FAQ II

How do I purchase an item?

Find the items that you need and ensure that the size, color, model, and other parameters of the item match your needs. You can find the detailed descriptions of the items on the Item Description page;

Sometimes, coupons are offered by Imodelcar or other sellers. Please look out for them on the Item Description page;

Click on Shopping Cart. and click Check Out to enter the payment page. You can also add the item to your Shopping Cart and continue searching for other items.

How can I cancel an order?

If you have already made payment, but the item has not yet been shipped, perform the following steps:

Go to My Order – Awaiting Shipping and locate the order of the item you wish to cancel;

Click on Cancel Order and click OK to cancel your order.

Note: Once an item has been shipped, it cannot be canceled. If you have a special case, please contact the seller for cancellation and if the seller agrees, you can cancel the order.

How do I use my coupon?

If you have a coupon code, you will be able to use it on Shopping Cart your order. Once you have entered your coupon code, click ‘Check out’ to validate that the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note that you may only use one coupon per order.

What should I do if the seller doesn't ship my item on time?

If the seller doesn’t ship your item on time, you can cancel the order. You can also contact the seller to determine the exact shipping time. If you deem the shipping time acceptable, the order will remain effective. If you deem the shipping time unacceptable, you can cancel the order.

How Should I to Contact if I Have Any Queries?

We look forward to assisting you with any of your shopping queries. If you can’t find your expected answers here, such as Order Inquiries, Payment, Shipping & Delivery, Returns & Refunds and General Post-sales Inquiries. Our Customer Service Team will be available.  Our working hours are 9:00 to 24:00 (GMT +8) daily, during which, we will endeavor to respond to your email within 24 hours. Please feel free to contact us!

Customer service: Orders@imodelcar.com Or Info@imodelcar.com

The item I received doesn't match the description.

Please submit the service form within 7 days of receiving the package and attach clear pictures of the item, the outer packaging (all sides), and the shipping label. If you record an unboxing video, you must provide a link to it. This will help facilitate processing your problem. To access the service form, go to orders@imodelcar.com