Contact Us

Business Development Contact

Email:info@imodelcar.com

Address:Room 4AF01-02 D Block Changfu Road No. 207, Tianhe District,
Guangzhou City, China.510630.

Customer service

We look forward to assisting you with any of your shopping queries. If you can’t find your expected answers here, our Customer Service Team will be available. Our working hours are from 21:00 Sunday to 6:00 Friday (EST time), during which, we will endeavor to respond to your email within 24 hours.

Email Inquiry
order@imodelcar.com Within 30 days after receipt of the parcel
Order Inquiries
Payment
Shipping & Delivery
Returns & Refunds
General Post-sales Inquiries

The Guideline to the Intellectual Property Rights (IPR) System

What is IPR Protection?

IMC respects and promises to protect your Intellectual Property Rights.

If you find that the goods, services or the information thereof on the website of imodelcar.com infringes upon your right on the patent, trademark or copyright, you can send emial IPR@imodelcar.com to us.

How to deal with a complaint for the Respondent?

When you receive an IPR complaint against you, you may take the measures as below:1. If there is indeed an infringement, please immediately take down the goods, delete the infringing information, break the links or take all the other necessary measures to stop the infringement and promise that you will not sell the goods, display the information or carry out the infringement in any other form;2. If you insist that there is no infringement, please file a response.

How to file a complaint?

You shall firstly send email to us and then supplement your information. When your supplemented information is allowed to pass, you will receive a confirmation email. Please note that if your supplemented information does not meet the requirements, you will receive an email to request you to supplement the materials. Only when your supplemented materials have been allowed to pass can you file a complaint.

How to view the result of the complaint?

We will send you the status and results of the complaint by e-mail.

How to view the result of the response?

We will send you the status and results of the complaint by e-mail.

How long is the complaint period review time?

If your complaint is in accordance with our rules, it will be examined and dealt with within 10 working days.

How long do I have to file a response?

You shall file all materials to support your response within 2 working days from the receipt of the complaint filed by others. Otherwise, your response will not be accepted.